COVID-19 Update – May 5, 2020

Harley HempelResident Updates

Dear Family and Friends of Sherwood Care Residents

I hope you had the opportunity to enjoy the warm weather this past weekend. With the recent rain, you can almost hear the grass grow!!


Good News

  • We remain COVID free
  • 13 new staff are completing their orientation shifts and swelling the ranks of people trained to deliver care and services to your loved ones
  • Local businesses continue to support Sherwood Care a variety of ways. Recently a local company, Animatters contacted us and generously used their skill and expertise to create face shields for our staff. Their labour was free, we were only billed for the Plastic Sheeting
  • We continue to feel, “taste” and experience your love in a variety of ways. Thank you for your words of appreciation and encouragement, your donations and food gifts. The staff are so appreciative of your support


Mothers Day

Happy Mothers Day to all you Moms out there!! As you think of ways to honour your Mom at Sherwood Care, please respect our request:

  • If you wish to bring a gift for your Mom, please make arrangements to deliver the item on Friday, May 8th or Monday, May 11th, between 8 am-5 pm.


Outside Visitations

As promised in last weeks letter, we want to give you an update about the visitation order, issued on April 28 by Dr Hinshaw and our response to support that order

We recognize the importance of family to our residents and your contribution to their quality of life that we are unable to replicate. Despite that, we are also appropriately concerned about the health of our residents, as we all know that they remain in one of the highest risk groups for serious health effects if exposed to COVID-19.

We are confident that each of you have the same concern for your family member, and will continue to take every precaution to protect your loved one as you take advantage of this new opportunity to interact with them.

We have been working diligently up to this point, to keep you and your loved one connected, through virtual visits, phone-calls and window visits. While reviewing the best way to support the outside visitation, we reviewed this whole process.

We have subscribed to a software scheduling system that will allow the “designated visitor” to book both outside visits and virtual visits online. The program is user friendly and reduces the time staff spend coordinating the schedule requests, so they can be supporting quality resident care. Moving forward, each “designated essential visitor” will have the opportunity to book 1 outdoor visit per week and one virtual visit. If the “designated essential visitor” doesn’t wish to do outdoor visits, 2 virtual visits can be scheduled.

Tomorrow, those who have communicated their “designated essential visitor” will have a link emailed to them to begin registration, for visits starting on Thursday, May 7. If you have not identified who your loved one’s “designated visitor” will be, please reply to this email. If you have trouble scheduling your visits online, please call 780-467-2281 and speak with Harley or Amanda.

We have given careful consideration to the following guidelines for outdoor visits to ensure the safety of your loved one. Thank you in advance for your support in helping us keep Sherwood Care and your loved one COVID-19 free.

Please find the guidelines and parameters below:

  • Outdoor visits will replace scheduled window visits
  • Visits must be scheduled by the “designated essential visitor”. Outdoor visits will be available for booking, Monday-Friday between 2-4 pm
  • Visits are booked in 30 minute slots
  • As part of the online booking, you will be asked to screen your own health and remember that if you are ill, DO NOT VISIT
  • The symptom list has increased to include:
    • Cough
    • Shortness of Breath
    • Difficulty breathing
    • Sore throat
    • Runny nose
    • Nasal congestion
    • Feeling unwell
    • Fatigued
    • Severe exhaustion
    • Nausea
    • Vomiting
    • Diarrhea
    • Muscle or joint ache
    • Headaches
    • Conjunctivitis
    • Loss of sense of smell or taste
    • Fever
  • Visits can consist of a maximum of THREE participants: your loved one, the “designated essential visitor”, and one other person assigned by the “designated essential visitor”.
  • You will be provided with a mask and are required to wear the mask throughout your visit
  • When arriving for your visit, please wait outside. A staff member will bring your loved one to you
  • At all times during the visit, please adhere to social distancing for your loved ones safety
  • Please do not share any food or drink items during your visit
  • You are permitted to take your loved one for a walk during this visit, remembering social distancing, only designated visitors, continuous masking, and ensuring that the walk is within a range that will allow you to keep the time slot you have scheduled. Please do not take your loved one into any business or buildings while on this walk.
  • When your visit is completed, please use the supplies provided on the table to clean off the surfaces, to ensure it is ready for the next visitor.
  • When your visit has concluded, please bring your loved one to the main door and ring the door bell.  A staff member will meet you there and bring your loved one into the facility
  • Your loved one will have their hands sanitized and undergo a documented health screening upon their return into the facility
  • There will be no entry or washroom use at Sherwood Care

Please note that all outdoor visits will occur in the front garden area, just off the main parking lot and front entrance. This allows us the maintain the security of the centre courtyard and allow all residents access to this space during the day.

We are excited to provide this opportunity for you to maintain contact with your loved one. Working together will continue to be important for all of us, as we move forward through this unprecedented time.


Daily we pray over Sherwood Care and everyone connected with it, including each one of you. I pray these words will bring peace and comfort to your hearts.

“The Lord your God is in your midst, The Mighty One, will save; He will rejoice over you with gladness, He will quiet you with His love, He will rejoice over you with singing”  Zephaniah 3:17


Warmest Regards,


Kathy Fortunat