COVID-19 Update – August 14, 2020

Harley HempelResident Updates

Dear Friends and Family of Sherwood Care,

It has been a busy and full week, as we begin the indoor visits as well as the updated outdoor visitation schedule. It has been so rewarding to see the happy faces of you and your loved one. Your presence over the mealtime has been a tremendous support for your family member and our team.


  • 161 days COVID free!!!
  • Currently we have 3 residents on isolation,  2 with negative swabs and one awaiting swab results
  • Staff that were off earlier, all received negative swab results, their symptoms are gone and they have returned to work
  • We continue to be vigilant, as the risk remains high, as we see the numbers of cases in the Edmonton zone increase and witness the devastation that COVID can cause once it enters a care facility
  • Thank you for partnering with us in ensuring that all precautions are being taken, both in monitoring your own risk ofunknown exposure to COVID, masking continuously while visiting your loved one, ensuring frequent hand hygiene and staying home when you are ill
  • We are working on our contingency plans, regarding staffing, supplies and an essential model of care, that may be implemented IF we have a COVID outbreak here. Remember, an outbreak is defined as ONE positive case, whether a staff or a resident. We will provide more details to you in the next several weeks


Visitation Schedule:

  • Thank you for your feedback throughout the process of putting the consistent indoor and outdoor schedule together
  • We are aware that there have some glitches this week and hope that we have resolved them all
  • Thank you for being patient as we have worked through the process of screening, especially on your first visit as you sign the visitation agreement (only required once per Designated Support Person)
  • We appreciate you respecting the guidelines about staying in your loved ones room (private rooms) or designated visiting space (semi private rooms) throughout your visit time. If you require staff assistance during the visit, please ring the call bell or step outside the room and call for assistance
  • If for any reason you are unable to keep the visit as scheduled, please let us know so we can inform your loved one. Understandably they become disappointed and upset, as they have anticipated this visit while we are preparing them. This applies to both inside and outdoor visits
  • As promised, we will continue to evaluate Sherwood Care’s risk tolerance and collect your feedback as we move forward


Health Quality Council of Alberta (HQCA):

  • HQCA is partnering with Alberta Health and Alberta Health Services (AHS) in conducing a new study called the COVID-19 Continuing Care Family and Resident Experience Study. This study will use in-depth interviews and surveys to gather information from residents and their family members about their experiences living in continuing care sites, such as designated supportive living (DSL) and long term care (LTC) during the COVID-19 pandemic
  • Our role is to provide the names of our residents, their designated contacts with addresses and to ensure that our residents, families and staff are aware
  • The majority of our residents will not be able to participate, but you as family/support people will receive a survey via email for you to complete
  • We expect these surveys to reach you by mid to late August. The goal of the HQCA is to have all survey data collected by mid September
  • This is your opportunity to provide valuable insights into what is working well and what could be improved at Sherwood Care, during this pandemic
  • Your participation in this process is voluntary
  • Public results and a report is expected sometime before the end of the year


Good News:

  • Our site has been hosting a Health Care Aide (HCA) student practicum for the last several weeks. The 8 students are eager and have brought additional support to your loved ones and our team, as they have partnered with our staff in learning and provision of basic care. Next week is their last week, and we will certainly miss their energy and presence
  • If you receive the Sherwood Park News, you may have seen your beautiful courtyard on the front page of the Friday, July 31 edition, featuring the Highland Gathering pipers, who came and performed for our residents and staff. The weather cooperated and the residents were so pleased to hear the music. We owe a big shoutout to Roxanne Carr, who organized this “private concert “for our residents
  • Sherwood Care received “outdoor space” recognition  during Strathcona County’s annual communities in bloom program


Thank you for your ongoing support, your honest feedback and your willingness to work collaboratively with us as we look for the best options to meet the needs of those we serve.

“We cannot accomplish all that we need to do without working together”

Bill Richardson


Warmest Regards,


Kathy Fortunat